Terms & Conditions (Website Terms of Use)

Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website operated by East West Business Solutions Private Limited (“East West Business Solutions”, “Company”, “we”, “our”, or “us”) at [insert website URL] (the “Website”). By accessing or using the Website, submitting any form, or clicking any acceptance checkbox, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Website.

Territorial Eligibility Notice: Our franchise opportunities are currently open only within India and exclusively for Indian residents. International visitors may access the Website for information, but are not eligible to apply for a franchise at this time.

1. Eligibility & Territory

1.1 Age

You must be at least 18 years old to use the Website or to submit a franchise inquiry/application.

1.2 India-only franchise

Franchise inquiries/applications are accepted only from Indian residents applying from within India. We may reject or disregard submissions that do not meet this criterion.

1.3 Business capacity

By submitting a franchise inquiry/application, you represent that you have the authority to bind the individual or entity you represent and that all information provided is true, accurate, and complete.

2. Changes to Terms

We may modify these Terms at any time. The updated version will be posted on this page with the “Last Updated” date. Your continued use of the Website following changes means you accept the revised Terms.

3. Website Access & Accounts

3.1 Access

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Website for lawful purposes.

3.2 OTP & verification

We may use OTP or other verification methods (including third-party providers) to validate identity/contact details. You agree to receive such communications for verification and service purposes.

3.3 Accuracy of information

You are responsible for ensuring the information you submit is accurate and promptly updated as needed. Submitting false or misleading information may lead to rejection of your inquiry/application.

4. Franchise Inquiries & Applications (India Only)

4.1 No offer or guarantee

Information on the Website is informational and does not constitute an offer to sell a franchise to any person. Submission of an inquiry/application does not guarantee qualification, approval, or grant of any franchise rights. We may accept, reject, or keep on hold any submission at our discretion.

4.2 Evaluation

We may request additional information and conduct eligibility and background checks permissible by law. You agree to cooperate and provide accurate documentation where reasonably requested.

4.3 Fees

If any fees related to the franchise application or onboarding are applicable, such fees (including their type and refundability) will be expressly stated at the point of collection. We do not collect franchise fees through the Website unless explicitly specified.

4.4 Program changes

We may update or discontinue the franchise program, criteria, territories, and requirements at any time without prior notice.

5. User Conduct & Prohibited Uses

You agree not to:

• Use the Website for any unlawful purpose or in violation of applicable laws and regulations.
• Attempt to gain unauthorized access to any systems, data, or accounts.
• Interfere with or disrupt the Website’s operation, security, or networks.
• Upload, transmit, or otherwise make available any content that is unlawful, defamatory, obscene, infringing, deceptive, or harmful (including malware).
• Impersonate any person or entity or misrepresent your affiliation.
• Harvest, scrape, or collect information without authorization.
• Use any automated means (bots, crawlers) to access the Website except for public search engine indexing consistent with standard robots.txt allowances.

6. Intellectual Property

6.1 Ownership

The Website, including all text, graphics, logos, icons, images, software, and other content (collectively, “Content”), is owned by East West Business Solutions or its licensors and is protected by applicable intellectual property laws.

6.2 Limited license

We grant you a limited, non-exclusive, non-transferable license to view and use the Content solely for your personal, non-commercial use in connection with evaluating our services. No other rights are granted. All rights not expressly granted are reserved.

6.3 Trademarks

Company names and logos are trademarks of their respective owners. Use does not imply endorsement or affiliation unless expressly stated.

7. Your Submissions & Feedback

7.1 Your responsibility

You are responsible for the content and accuracy of any information you submit.

7.2 License to use submissions

By submitting information (excluding confidential financial or government-ID documents), you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, and process such information for the purposes of evaluating your inquiry/application, improving our services, and communicating with you. We will treat personal information in accordance with our Privacy Policy.

7.3 Feedback

If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such feedback without any obligation to you.

8. Privacy

Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and share personal information. Please review it carefully. If there is a conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy will govern.

9. Third-Party Services & Links

The Website may contain links to third-party websites or integrate services (e.g., hosting, analytics, OTP/SMS delivery). We are not responsible for the content, terms, or privacy practices of third parties. Your use of third-party services is at your own risk and subject to their terms.

10. Disclaimers

10.1 General

The Website and Content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and availability.

10.2 No professional advice

Content on the Website is informational only and does not constitute legal, financial, tax, or professional advice. You should obtain professional advice tailored to your situation.

11. Limitation of Liability

To the maximum extent permitted by law, in no event shall East West Business Solutions, its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, goodwill, or data, arising out of or related to your use of (or inability to use) the Website.

In all cases, our total aggregate liability for any claims arising out of or related to the Website shall not exceed INR 10,000 or the amount you paid (if any) for the specific Website functionality giving rise to the claim in the three (3) months preceding the event, whichever is greater. Some jurisdictions do not allow certain limitations; in those cases, the limitations shall apply to the fullest extent permitted by law.

12. Indemnity

You agree to indemnify, defend, and hold harmless East West Business Solutions and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your violation of these Terms, your misuse of the Website, or your infringement of any rights of a third party.

13. Suspension & Termination

We may suspend or terminate your access to all or part of the Website at any time, with or without notice, for any conduct that we believe violates these Terms, is harmful to other users, to us, or to third parties, or for any other legitimate reason.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, courts/tribunals at Hyderabad (Telangana) shall have exclusive jurisdiction over all disputes arising out of or relating to these Terms or the Website.

15. Electronic Communications & Consent to Contact

By providing your contact information, you consent to receive communications (including OTPs, service messages, and—where permitted—marketing) by email, SMS, phone, or messaging apps. You can opt out of marketing at any time via the methods described in our Privacy Policy. Transactional or service communications (e.g., verification, important notices) may still be sent.

16. Severability, No Waiver, Assignment

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our prior written consent. We may assign our rights and obligations as permitted by law (including in a merger or acquisition).

17. Contact & Grievance Redressal

We aim to acknowledge and address grievances expeditiously and within one (1) month, in accordance with applicable rules.

18. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms expressly referenced on the Website, constitute the entire agreement between you and us regarding the Website and supersede all prior or contemporaneous communications on that subject.